At Nuttyz Foods Private Limited, we are committed to ensuring complete customer satisfaction. While we take utmost care to deliver products of the highest quality, we understand that there may be situations where returns or exchanges are required. Please read the policy below carefully.

1. Eligibility for Returns

  • Products can be returned within 7 days of delivery, provided that:
    • The packs are sealed, unopened, and undamaged.
    • The product has not been tampered with in any way.

2. Return Authorization

  • Customers must submit a return request to our team for approval.
  • Once the request is received and approved, we will coordinate a return pickup at a mutually agreed time.

3. Damaged or Missing Products

  • In the unlikely event that your order arrives damaged or with missing items, you must:
    • Email us within 48 hours of receiving the order.
    • Share an unboxing video (recorded from the moment the outer carton is opened until all products are visible).
    • Provide pictures of the damaged or missing product, clearly showing the Bar Code.

4. Refunds & Exchanges

  • Once your return is authorized, you may choose between:
    • Exchange: Replacement of the product.
    • Refund: Processed to your original mode of payment.
  • Please note: Return shipping charges and a restocking fee may apply, depending on your location.

5. Refund Processing Timeline

  • Products that are damaged, defective, or sent in error will be fully refunded, with no deductions.
  • Refunds will be processed within 7 working days from the date we receive the returned products.
  • Our goal is to process all returns within one (1) week of receipt.

6. Contact Us

If you have any questions about your return, please contact us:

📧 Email: care@nuttyfood.shop
📞 Phone: +91 91444 00222